Our customers are monitored by our own private, UL certified facility.
- 24 hour security & fire monitoring.
- Your monitoring is NOT outsourced to a 3rd party.
- Everything is done in-house, right here in Plano, Texas.
- Full quality control means the fastest response times.
UL Certification Video
What to expect if your alarm is triggered.
Fast Call From Us
A trained dispatcher immediately calls you on the numbers you previously designated.
If the dispatcher does receive an answer when they call, we’ll verify your verbal password (your numerical keypad code is confidential to you), and at that point you can decide to order a dispatch, or if you would like us to disregard.
We Go Into Action
If the dispatcher doesn’t receive an answer, the police or fire department are dispatched to your home immediately.
What does UL Certified mean?
We're proud to say we're one of them!
Underwriters Laboratories or UL, is a global certification authority that issues their ‘Stamp of Approval’ to alarm companies who voluntarily subject themselves to a very exhaustive physical audit of thier facilities,training and procedures, as well as a disaster recovery process. The UL Listing is extremely difficult to obtain, and even harder to keep. In fact, out of the many thousands of Monitoring Centers in the nation, only a handful (less than 200) are actually UL certified. We’re proud to say we’re one of them!
Just a few highlights
- Dual uninterruptable power supplies & diesel generators
- Fully redundant servers, including a third set of back-up servers.
- Fully redundant telephone networks, and independent system on-site.
- Underground and completely supervised utilities.
- Entire building access controlled, and under 24 hour surveillance.
- UL approved disaster recovery plans.
State License # B02469 | Fire License: ACR-2548
We had a great experience with Smith Thompson
recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3 year contract. We called to inquire about the most cost-effective...
A breeze so far!
Everything about Smith Thompson has been a breeze so far! The tech that installed our system was extremely knowledgeable- we had a lot of questions. He was not pushy with products, just presented our options.. which I appreciated a lot. I have enjoyed the service & would definitely recommend. You can’t be the prices either!
From the first phone call to the actual use of our security system we have been 100% satisfied! The technician was knowledgable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so!!!!