Monitoring Center

Our customers are monitored by our own private, UL certified facility.

  • 24 hour security & fire monitoring. 
  • Your monitoring is NOT outsourced to a 3rd party.
  • Everything is done in-house, right here in Plano, Texas.
  • Full quality control means the fastest response times.

UL Certification Video

Friendly reminder: be sure to keep an alarm permit active with your city.

What to expect if your alarm is triggered.

  1. Fast Call From Us

    A trained dispatcher immediately calls you on the numbers you previously designated.

  2. Verify Password

    If the dispatcher does receive an answer when they call, we’ll verify your verbal password (your numerical keypad code is confidential to you), and at that point you can decide to order a dispatch, or if you would like us to disregard.

  3. We Go Into Action

    If the dispatcher doesn’t receive an answer, the police or fire department are dispatched to your home immediately.

What does UL Certified mean?

callcenter

We're proud to say we're one of them!

Underwriters Laboratories or UL, is a global certification authority that issues their ‘Stamp of Approval’ to alarm companies who voluntarily subject themselves to a very exhaustive physical audit of thier facilities,training and procedures, as well as a disaster recovery process. The UL Listing is extremely difficult to obtain, and even harder to keep. In fact, out of the many thousands of Monitoring Centers in the nation, only a handful (less than 200) are actually UL certified. We’re proud to say we’re one of them!

servers

Just a few highlights

  • Dual uninterruptable power supplies & diesel generators
  • Fully redundant servers, including a third set of back-up servers.
  • Fully redundant telephone networks, and independent system on-site.
  • Underground and completely supervised utilities.
  • Entire building access controlled, and under 24 hour surveillance.
  • UL approved disaster recovery plans.
Call for a quote

State License # B02469 | Fire License: ACR-2548

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